Legal & Policies

Cal* provides dedicated delivery services. We recognise that our activities have an environmental impact and are therefore committed to minimising this as much as possible through our environmental policy.

Our Commitment

• Minimise waste by evaluating operations and ensuring they are as efficient as possible.
• Minimise toxic emissions through the selection and use of appropriate vehicles.
• Actively promote recycling.
• Meet or exceed all the environmental legislation that relates to our business activities.
• Improve and manage our environmental performance through maximising the efficient use of our resources, fuel and energy.

We strive to review our environmental impact periodically as well as maintaining progressive environmental management and monitoring systems.

Definition of terms used

In these terms, the words or phrases below will have the following meanings:

You, your – the customer who asks us to provide a delivery service, including any employee, agent, or subcontractor acting on your behalf.

We, our, us – Cal* or any of its subsidiaries. Consignment – any item or items we carry for you from one address to another, including any packaging.

Dangerous goods – anything you may ask us to deliver that could put the health and safety of other people at risk. This includes (but is not restricted to), explosives, radioactive material, and items requiring specialist treatment or handling during transportation.

Proof of delivery – a signature or company stamp obtained from the consignee acknowledging that the consignment has been received.

General Points

These are the terms under which we trade with you and they override any previous agreement between us. They cannot be changed or varied unless our managing director agrees in writing. These terms will also override any terms or conditions you may seek to impose on your suppliers from time to time.

We are not a common carrier, and reserve the right at our absolute discretion to:

• Subcontract any part or parts of a delivery by employing the services of any other person, firm, or company who shall also have the power to subcontract.
• Refuse to accept any consignment or part thereof for delivery.
• Refuse to accept dangerous goods for delivery.

• When you ask us to make a delivery on your behalf, you will be deemed to have accepted these terms.
• Our liability to you is limited, and explained in detail below.
• These terms are intended to be reasonable to both of us, and if any part of them should prove to be unenforceable or void in law, then it will not affect the rest.
• If, for any reason, either of us chooses not to exercise any rights contained in these terms, then that will not be regarded as a waiver of those rights for the future.
• English law governs this agreement between you and us, and any dispute will be dealt with in the English courts.

Our Rights and Obligations

We may refuse to accept a consignment for delivery, or any part of it. We may also inspect a consignment if we believe that these terms may have been breached (for example, to check for dangerous goods).

We can use any method or route to deliver your consignment, including using subcontractors or agents. Your rights will not be affected where subcontractors are used by us. No subcontractor or agent shall be under any greater liability to you than we are, and we enter into this agreement with you on the basis that they are entitled to the limits of liability contained in these terms.

We will use our reasonable endeavours to deliver your consignment within the time you request, but unless we expressly agree in writing before accepting your consignment for delivery, we will not be liable for any loss or expenses you may suffer if the consignment is not delivered on time.

We will take all reasonable steps to obtain a proof of delivery at the time of delivery, and that proof of delivery will be conclusive evidence that the consignment was delivered complete and in good order, unless the consignee marks otherwise at the time of delivery. We will not be liable for any loss or mis-delivery where delivery has been made in good faith to a person claiming to be the consignee, or an employee, subcontractor or agent of the consignee.

If you require a proof of delivery after delivery has been made, then we will endeavour to provide this to you, providing your request is made within 30 days from the date of despatch. Requests made later than this will be dealt with at our absolute discretion. Settlement of our charges will not be conditional upon you receiving proofs of delivery, and you cannot delay or withhold payment pending receipt of proofs of delivery, irrespective of when any request was made to us.

We will retain original hard copy proofs of delivery obtained by us and any other associated documentation relating to deliveries for a minimum period of 12 months from the date of collection. After that we may destroy these items without any reference or obligation to you.

We will make one attempt to deliver your consignment, but if we cannot do so, we will have the option to make a second attempt, or deliver to an alternative address provided by you, or return the consignment to you. Any of these alternatives will be at your cost, but we will contact you first to agree the best option. If we still cannot deliver your consignment, we will contact you for further instructions.

• If the consignment still cannot be delivered, we will give you 10 days’ notice that we intend to sell or dispose of the consignment. Any proceeds of sale (net of expenses) or costs of disposal will be applied to your account with us.
• We may keep hold of your consignments until you have paid any amounts you owe us, even though these amounts may not relate to the items held. We may then sell the items held, but only after we have given you 14 days’ notice in writing. Any proceeds (net of expenses) will be applied to your account with us.

Where we are required to sign to acknowledge collection of your consignment, then that signature will not be regarded as evidence of the condition of the goods. If we are kept waiting or loading longer than 30 minutes at either the collection address or delivery address, we may charge you an additional amount, this being our standard hourly rate of the vehicle in question.

• We will not be liable for any consequential or economic loss or damage suffered by you or any third party. Our liability is strictly limited to the cost of replacement of, or repair to, the goods sent in the consignment, subject to the limits and conditions given below.
• We will not be liable for any loss or damage to the consignment, or for any delay or mis-delivery if the cause was any of the following:

• War, terrorism, riot, strike, lock out, or any similar action.
• Natural disasters (e.g. floods), poor or extreme weather conditions.
• The consignment being seized or detained by any public authority.
• Incorrect or insufficient address given on the consignment, consignment note, or manifest. This includes any omission or ambiguity of information provided by you.
• Incorrect or insufficient packaging of the consignment.
• Natural wastage of a perishable or fragile consignment.
• Traffic congestion or delay.
• Any other event reasonably beyond our control.

If the loss or damage is our fault, then our liability to you is limited to £10.00 per kilogram, up to a maximum of 500kg per consignment; our insurance excess is set at £250. If these limits are not sufficient for your requirements, then we can provide extra insurance cover on individual consignments for an additional charge. You must notify us in writing before we collect from you, and agree to pay the extra amount. Alternatively, we can provide additional ‘blanket’ cover on all your consignments for an additional charge, the terms of which must be agreed in writing by us before any extra cover is in place.

There are certain items we cannot accept liability for on any of our services. These include cash, notes, money orders, vouchers, credit cards, stamps, deeds, passports, tickets, travellers’ cheques, jewellery, precious stones, watches, precious metals, works of art, antiques, china, glass, living creatures, and any similar valuable articles.

• If we are to consider any claim for non-delivery, late delivery, or loss or damage to any consignment, you must submit a completed claim form to our claims department within seven days of delivery for any shortage or damage, and within 14 days of despatch for any loss. We will be entitled to ask you for written evidence to establish the value of the loss or damage (for example, a copy invoice from the supplier).
• We may ask you to obtain an estimate for repair of damaged goods, if appropriate, and reserve the right to pay only the repair value
• If a claim for damage is settled at the replacement value, the damaged goods automatically become our property, and should be returned to us immediately.

• You must still continue to pay our invoices in full as they become due, even though you may have submitted a claim to us.
• From time to time, we may incur additional expenses in the course of delivering your consignments. These may be tolls, parking charges, rubbish disposal charges, or similar items. If we incur any such expenses, we will invoice them to you with normal delivery charges, and you will pay them within our credit terms.

Any quotation or estimate of charges given to you will be valid for 30 days, unless the quotation states otherwise. If you accept our quotation, delivery must take place within 30 days of the quotation date, otherwise revised charges may apply. We will only be bound by written quotations accepted by you, and your acceptance will be deemed to have been given when you ask us to make the delivery quoted for. Verbal quotations or estimates are expressed as a guide only, and will not be binding on us.

• We may change our charges or these terms from time to time, but if we do we will give you advance notice.
• We may, at our absolute discretion, withdraw credit facilities at any time. If we do, then all invoices will become immediately payable, irrespective of any credit terms or payment dates previously agreed between you and us. If you do not pay us within 45 days of invoice date, we will be entitled to charge you interest at the rate of 5% per month (or part thereof) from the invoice date to the date of payment. If we are required to take legal action to recover payment from you, our claim will include interest and all associated costs of such action.

Your Rights and Obligations

Before asking us to deliver a consignment, you must make sure of the following: –

• If you are not the owner of the goods, you have the owner’s permission to enter into this agreement and ask us to make a delivery.
• The goods in the consignment are not dangerous goods and do not present any health or safety risks, and the handling or possession of them is not a criminal offence, nor breaches any relevant statute or regulation.
• Only those individuals duly authorised by you can make bookings with us, and they will supply to us (at the time of booking) any reference or purchase order you require to be shown on our invoices in order to process them for payment. If you fail to provide us with this information, or if the information is not correct, you will not be able to withhold payment at a later date.
• The consignment is properly addressed and packaged. If, in our opinion, the packing is not sufficient, we may either refuse to deliver it, or may repack it to the required standard. A reasonable charge will be made to you for any such repackaging.
• You have made any necessary insurance arrangements (either with us or a third party) to provide the level of cover required, having regard to these terms.
• You will pay our invoices (including any VAT) in full and without deduction (apart from credit notes raised by us) within 45 days of the invoice date and in sterling. Any claims or demands from HM Customs in respect of dutiable items must be paid on demand.
• You will raise any query you may have on our invoice within seven days of the invoice date, and in writing, to our accounts department. After that time, you will be deemed to have accepted our invoice as correct, and will make payment within our agreed terms.
• If you are in breach of any of these terms, you will be liable for any loss or expenses suffered by us as a result.
• If your consignment needs special equipment (e.g. a forklift truck) or manpower to be loaded or unloaded, you must make sure it is available at both delivery and collection addresses. If such is not available, you will be liable for any resulting costs, which may include waiting, storage, or redelivery charges.
• Unless we are shown to be at fault, you will indemnify us for any claims or losses arising from our delivering consignments for you.
• If you make a claim for damage to your consignment, you will keep (or arrange to keep) that consignment and all its packaging in a safe place and to one side in case we, or our loss adjusters, need to make inspection in the course of an investigation.
• We have invested significant time and money in recruiting and training staff and engaging the services of courier subcontractors. If you engage (or arrange to engage on behalf of anyone else) any of our employees or subcontractors within 3 months of them leaving us, you will accept a charge from us equal to the last three months’ gross earnings of that person whilst engaged by us. We both agree that this is a fair estimate of our costs of replacing that person.

We at Cal* respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at any time you visit or communicate with our site. We are ICO registered and adhere to GDPR.

Our Terms of Use and Privacy Policy offer you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:

Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.

Any forms you filled out on our site allow us to collect data such as registering for information or when you complete a purchase.

If for any reason you communicate with our personnel or site, we may collect information.

Cookie Usage

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.

Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Our Use of Your Information

Information stored or collected regarding you helps us improve and offer services you need. The following list contains how we might use your data:

Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have.

We may also send information on products or services you may be interested in, you have the right to opt out.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

Personal Data Storage

Locations outside the European Economic Area may be used for transferring data we collect about you. These data sites are for storing or processing your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data. It may include such processes as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

Information we are provided with will be stored on secure servers. Transaction data is encrypted for your safety.

You should understand that data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the password’s safety and confidentiality.

Information Disclosure

At times we may disclose personal information to persons in our group. This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.

Third party disclosure may occur for the following reasons: selling any or all of our business to a third party may result in sharing your information; at any time when we are legally required to, we may disclose information about you and your visits to our sites; to prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information.

Third Party Links

Third party links may be discovered on our site. These third party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.

Information Accessibility

We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you.

Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy via our contact page.

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer.

1. Use of This Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our privacy policy any material you send or post to our website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any purpose.

2.2 When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. Site Uptime

3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical problems. Therefore, we will not be liable if this website is unavailable at any time.

4. Links to and from Other Websites

4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

7. Our Details